Knapp hires new recruits
Knapp UK Ltd has hired a further two technical apprentices for its customer support team. The new recruits – Amy Coltman, 18, and Sam Haynes, 19 – are working as part of Knapp’s resident engineering team at the national distribution centre of British Gas in Leicester.
Commented Ebb Kretschmer, head of customer service for Knapp UK, “Following the success of our first two apprentices – who were employed at the facility of our client, shoe supplier Clarks – we decided to initiate a further two apprenticeships. As we now have contracts for resident service teams with five major clients in the UK, we need to ensure that we have sufficient skilled engineers to meet the needs of their automated handling and storage systems. We’re finding apprenticeships to be a great way of plugging the skills gap that exists in the market today.”
‘Automate or stagnate’ warns AMHSA
The message to logistics professionals from the Automated Material Handling Systems Association at its forthcoming symposium will be loud and clear: automate or stagnate.
Taking place on 2nd May 2012, the event will feature an impressive line-up of speakers including Lord Digby Jones – former Director General of the CBI and Minister of UK Trade & Investment – who will give the symposium’s keynote address. With the new conference centre at Silverstone as its venue, the symposium – entitled ‘Future Material Handling: Getting on track to win’ – will examine likely technological advances and human resource trends in the logistics sector over the next five years. The event will also provide company owners, directors and senior managers with a forum in which to debate the current and future role of automation in the supply chain.
GNB Industrial Power makes a move
GNB Industrial Power (UK) Limited, a subsidiary of Exide Technologies is to move to new modern premises in Horwich, Bolton.
The move, which takes place in mid-February, will put GNB Industrial Power in the ideal position to provide its customers with a total power solution. From materials handling applications from the Motive Power Division, and telecommunications, UPS and standby power applications from the Network Power Division; to batteries for trucks and cars from Exide Technologies (Transportation) Limited, GNB will be well placed to cater for all energy requirements.
Polypal storage at builders’ merchant
A new builders’ and decorators’ trade counter has now been opened in High Wycombe by one of the region’s leading independent suppliers in the sector and makes extensive use of the products and expertise from specialist display and storage system supplier, Polypal.
Housed in a purpose-designed building, the facility is a key element of a new site, which represents the latest stage of an ongoing development plan being undertaken by Grant & Stone. The move is providing the company with more than four times the space of the previous corresponding facility in the town and operates in conjunction with three other outlets in High Wycombe, which focus on plumbing, bathroom fittings and electrical supplies. This specialist supplier now operates some 14 outlets in the Home Counties region.
Mitsubishi electric truck puts focus on ‘driveability’
The single most important factor in increasing the productivity of a forklift truck is ‘driveability’. This principle – proved by over two decades of independent research – has driven product development at Mitsubishi Forklift Trucks for many years. It is also the driving philosophy behind EDIA EM – the company’s latest 3 and 4 wheel, 48 volt, 1.3 to 2.0 tonne electric counterbalance series.
In developing EDIA EM – the ‘Electric Diamond’ – Mitsubishi designers have aimed to make its operation highly intuitive and give the driver a strong sense of confidence and control.
Knapp’s video troubleshooting service goes live
Knapp has launched a video-based troubleshooting service for its customers. Available as an addition to any service contract, Knapp’s KiSoft Web Eye allows live, bi-directional video and voice transmission to identify and resolve service issues at the customer’s site.
Wearing the fully mobile kit, a client employee or a Knapp engineer can transmit live images and sound from the actual location of any problem to Knapp’s customer service experts at the company’s headquarters in Graz, Austria. This 24-hour service uses WLAN technology to connect with the customer network and allows hand-drawn sketches, videos or instructions to be sent quickly and easily, directly to the operator’s display on site.
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